Work Experience

Detailed description of my roles and responsibilities.

IT Support

New Wave International Cargo (Warsaw)

November 2023 – Present

  • Logged and tracked user requests systematically.
  • Managed and troubleshooted hardware issues (laptops, monitors, printers, conference equipment).
  • Assigned and revoked access to email, network drives, and applications.
  • Configured hardware for onboarding/offboarding and conducted onboarding training.
  • Provided technical support for office meetings and workshops.
  • Ensured information security and handled IT security incidents.
  • Coordinated with hardware service providers.
  • Administered selected applications (email, network drives, communication tools, antivirus, WiFi).
  • Escalated complex issues to 3rd line support and collaborated on solutions.
  • Liaised with software vendors for technical support.
  • Collaborated with security, compliance, legal, and admin teams on IT tasks.
  • Completed additional IT-related project tasks as assigned.
  • Delivered support for MS Windows and MS365.
  • Resolved issues with computer systems, internet, networking, and mobile (Android).
  • Trained users on software and hardware use.
  • Monitored and maintained system performance and availability.
  • Managed VoIP telephony.
  • Operated within an organization of 200+ employees.

IT Intern

New Wave International Cargo (Warsaw)
October 2023 – November 2023

Administrative Assistant

KR Group (Warsaw)
September 2022 – September 2023

Office Receptionist

KR Group (Warsaw)
September 2021 – September 2022

Digital Skills / Technologies

Microsoft Ecosystem

Microsoft Exchange, Microsoft Entra ID, Active Directory, Windows 10/11/Server, System Administration, Microsoft Office, SharePoint, Microsoft Purview, Intune, ChatGPT.

Google Ecosystem

Google Admin console, Android (OS), Google Workspace, NotebookLM, Gemini.

Other

Cisco Meraki.

Languages

  • Polish (Native)
  • English (C1 - Proficient)